Shipment

Shipping conditions

 

1. Shipping modes

 

1.1 We offer different shipping methods to ensure that your orders get to you safely and quickly. The available shipping methods include:

 

- Standard shipping

- Express shipping

 

The exact selection of shipping methods will be displayed in the order process.

 

2. Shipping costs

 

2.1 The shipping costs are displayed in the ordering process before you complete your order. The exact costs depend on the selected shipping method, the total weight of the order and the delivery location.

 

2.2 From an order value of 50chf.- we deliver free of charge within Switzerland. This regulation only applies to standard shipping methods and cannot be used for express mail order options.

 

3. Delivery times

 

3.1 The delivery times vary depending on the selected shipping method and delivery address. The expected delivery times are given to you in the ordering process.

 

3.2 As a rule, the delivery time for standard shipping within Switzerland is between [X] and [y] working days. If you send express, we can offer a delivery time of [x] working days.

 

3.3 The specified delivery times are non -binding. Unpredictable events such as force majeure, strikes or other unpredictable disorders can affect delivery times.

 

4. Delivery

 

4.1 The delivery is only carried out within Switzerland.

 

4.2 The delivery takes place to the address you specified. Please make sure that the address you provide is complete and correct. We do not assume any responsibility for delays or deficiencies that arise due to incorrect or incomplete information.

 

5. Shipment tracking

 

5.1 When shipping with certain shipping methods, we offer tracking. As soon as your order has been sent, you will receive an email with information on tracking.

 

6. Collection

 

6.1 We currently do not offer pick -up options. All orders are sent directly to the specified delivery address.

 

7. Damaged or missing goods

 

7.1 If your order is damaged or missing from the delivery, we ask you to contact us immediately. You can reach us at [your email address] or [your phone number].

 

7.2 Please document the damage from photos and keep all the packaging materials to support a possible reimbursement or exchange process.

 

8. Returns

 

8.1 Information on returns and your right of cancellation can be found in our cancellation policy.

 

9. Changes to the shipping conditions

 

9.1 These shipping conditions can be changed by us at any time. The applicable version of these shipping conditions is the one that is in force at the time of your order.

 

Status: 22.12.2024